**Now this is customer service and why as long as they give good service like this they have a customer for life.**
Dear Juanita McCants,
I am so sorry about the problem with the cable and needle. Please keep the damaged items. I have new ones mailing out to you.
Sincerely,
Jamie
Knit Picks Customer Service
Phone:(800) 574-1323
ORIGINAL EMAIL:
FROM:Juanita McCants
EMAIL:***
DATE:7/21/2010 06:20 PM
SUBJECT:Problem with a product
PRODUCT No:KNit Picks Options cable the small one and size 4 zephyr needles
One of the cables end has trouble threading needles from the set. The size 4 zephyr snapped.
